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How janji77 Handles Your Personal Data

When you open an account with us, we collect only the data we need to run your account, process payments via DANA, OVO, or GoPay, and keep your sessions secure.

Account data kept secureDANA, OVO, GoPay payment data protectedNo data sold to third partiesYour access rights always openIndonesia-applicable policy
janji77 How janji77 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can handle data queries, access requests, and account-linked payment questions in one place.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate and act on your record without delay.

Account Help Centre

The Help Centre inside your account covers common data and privacy topics — wallet data removal requests, cookie settings, and how to update personal details yourself.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

Account Security

Each login is protected by OTP verification sent to your registered mobile number. We flag sessions from new devices and ask you to confirm before granting access to your account or wallet settings.

Cookie Use

We use session cookies to keep you logged in and remember your language preference. We do not use cookies to track you across other websites or share browsing data with advertisers.

Data Retention

Account records are kept for as long as your account is active. When you close your account, we retain only what local law requires us to hold, then delete or anonymise the rest within a reasonable period.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or ask us to delete your record — subject to any legal hold obligations. Contact support via live chat or email to start the process.

Common Questions About Your Privacy on janji77

These are the privacy questions we hear most often. If yours isn't here, reach us through live chat or the support email on your account page — we aim to respond to all data queries within a working day.

We collect your name, email address, and mobile number at registration. Once you transact, we also record the wallet reference from your DANA, OVO, or GoPay payment to match funds to your account.

We do not sell your data. We share it only with payment processors and service providers who need it to operate your account, and they are bound by contract to use it solely for that purpose.

We store transaction reference numbers for reconciliation and dispute resolution. Your wallet PIN and full account credentials stay inside your own payment app — we never access or store those.

Contact us via live chat or the support email shown in your account dashboard. Include your registered name and we will process your access or deletion request, subject to any legal retention obligations.

Cookies on our site handle session state, keeping you logged in and remembering your language setting. We do not use advertising cookies or track your activity on other websites through our cookies.

Once your account is closed, we retain only what local law in Indonesia requires. Any data beyond that legal obligation is deleted or anonymised within a defined period following account closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.