Reference

Terms and Conditions for Your janji77 Account

These terms set out what you agree to when you open and use your janji77 account — from how deposits via DANA, OVO, and GoPay are processed to how withdrawals are verified and what happens if a dispute arises.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules includedDispute process outlined
janji77 Terms and Conditions for Your janji77 Account
HOW WE MANAGE THIS

Account Security and Data Handling Under These Terms

We take our obligations under these terms seriously, and that includes how we handle your account data, how we secure transactions, and what happens when you ask us to update or remove information.

Account Data Retention

We retain your account data for as long as your account is active and for a legally required period after closure. You can request a summary of stored data by contacting support.

Transaction Records

Every deposit and withdrawal via DANA, OVO, or GoPay is logged with a timestamp and wallet reference. You can request your transaction history from the account settings page.

Security on Your Account

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered wallet, legal name, or contact details, submit a request through the Help Centre with a valid ID. Changes take effect after our verification step clears.

CONTACT FOR TERMS

Reach Us About Your Account Terms

If something in these terms is unclear — or if you need to raise a terms-related issue with your account — here is how to reach us directly. Our support team handles account-level questions including wallet verification disputes and access eligibility.

Live Chat Start a live chat session from the janji77 site. Available for account and terms queries; responses come from our Indonesia support team.
Email Support Send your terms or account query to our support address shown on the contact page. We respond to account-specific matters within one business day.
Account Help Centre Find answers about wallet rules, account access steps, and withdrawal conditions in the Help Centre — accessible after you log in on mobile or desktop.

Common Questions About These Terms

These questions cover what most account holders want to know before or after reading the full terms. If your question is not here, live chat is the fastest way to get a direct answer.

These terms apply to anyone who opens or uses a janji77 account. Eligibility depends on your location and whether access is permitted under local law in your region.

No. Deposits must come from an e-wallet registered in your own name. Third-party wallet transfers are held for review and may be returned to the source wallet.

We publish the updated version on this page with a revision note. Continued use of your account after the update date means you accept the changes. We notify you by email for material changes.

Contact support via live chat or email with your account ID and the transaction reference. Our team reviews disputes and responds with a decision within the timeframe stated in the terms.

We keep your data for the period required by applicable regulations after account closure. You can request details of what is retained by contacting our support team directly.

Yes. Log in to your account on mobile or desktop, go to account settings, and request your history. DANA, OVO, and GoPay transactions are all included with wallet references and timestamps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.